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Privacy Policy

At PaniExpress, we are committed to safeguarding your privacy and ensuring the secure handling of your personal information. This Privacy Policy outlines how we collect, use, and protect the information you provide when using our services through our website, mobile application, and other platforms.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our platform.

1. Services Provided by PaniExpress

PaniExpress operates as a water distribution and delivery service provider, enabling users to source water through our platform efficiently and conveniently.

2. Who Can Use Our Platform?

Our services are available to:

  • Individuals, businesses, corporations, residential communities, and other entities requiring water delivery.

3. Data Collection

We collect the following types of data:

a. Personal Information

  • Name
  • Address
  • Phone number
  • Email address

This information is collected during registration or while placing an order.

b. Non-Personal Information

  • Device details (e.g., browser type, operating system, device type).
  • Usage data (e.g., time spent on the platform, pages accessed).
  • Location data (if permitted).

c. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze trends, and improve services.

4. Purpose of Data Collection

We collect and process your data for the following purposes:

  • To facilitate water delivery services.
  • To authenticate your identity and verify delivery addresses.
  • To enhance and customize your user experience.
  • To send updates, notifications, and promotional offers.
  • To analyze usage trends and improve our services.

5. Data Storage

Your data is securely stored on trusted cloud servers managed by third-party providers. Details about our current cloud service provider and their policies will be provided upon request.

6. Data Sharing

We respect your privacy and will never sell your data. However, we may share your information in the following scenarios:

  • Service Providers: For payment processing, order fulfillment, and delivery logistics.
  • Legal Requirements: To comply with legal obligations or court orders.
  • Business Partners: To facilitate services you have requested.

7. Security Measures

We implement robust security measures, including encryption and secure servers, to protect your data from unauthorized access, alteration, or disclosure. While we strive to ensure maximum security, no system can be 100% secure.

8. Your Rights

As a user, you have the right to:

  • Access the data we have collected about you.
  • Request correction or deletion of your personal information.
  • Withdraw consent for location tracking or marketing communications.
  • Lodge a complaint regarding data usage.

You can exercise these rights by contacting us at ali@paniexpress.com

9. Cookies and Third-Party Links

  • Cookies: You can manage or disable cookies through your browser settings.
  • Third-Party Links: Our platform may include links to external sites. We are not responsible for their privacy practices and encourage you to review their policies.

10. Grievance Redressal

We are dedicated to addressing any concerns you may have. For grievances related to data privacy, please contact our Grievance Officer:

11. Updates to This Privacy Policy

We may update this policy periodically to reflect changes in our services or legal requirements. Significant changes will be communicated via email or a prominent notice on our platform.

Your use of PaniExpress signifies your acceptance of this Privacy Policy.
For further inquiries or concerns, please email us at ali@paniexpress.com

Frequently Asked Questions

  • Pay using JazzCash or Easypasa & Bank Transfer.
  • Need an easy solution? We can send you a secure payment link via WhatsApp.
  • Refunds are only applicable if you did not receive your order or if you are dissatisfied with the quality or quantity of the water.
  • Orders must be canceled within 10 minutes of placement; otherwise, a cancellation fee will apply.
  • Refunds will be processed and credited within 2-3 business days.
  • We understand these policies may seem strict, but they are in place to address instances of fraudulent activities. Rest assured, we are committed to providing you with the best service possible.
  • We currently do not offer a rescheduling option.
  • If needed, you can cancel your existing booking and place a new order by selecting your preferred date and time.
  • Alternatively, you can reach out to our customer support team for assistance in scheduling your order.

You can make payment via wallet, cheques.

Oh no! We’re sorry and completely understand your concern. However, we are not responsible for any errors made by the customer.

If you require any assistance, please don’t hesitate to contact our customer support team. They will provide you with all the necessary details to help resolve the issue.

Happy ordering!

Absolutely! We ensure the quality of the water by thoroughly checking it at the source and obtaining an assurance report every month.

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