At Pani Express, we are committed to providing a reliable and efficient water tanker delivery service to our customers. Please read our delivery policy to understand the terms and conditions that govern our services.
1. Service Availability
- Our water delivery service operates within designated areas. Customers can check service availability by contacting our customer support at +92-311-110-7264.
- Delivery is subject to availability and may vary based on demand, weather conditions, and unforeseen operational challenges.
2. Ordering Process
- Orders can be placed via our official website, mobile application, or customer service helpline.
- Customers must provide accurate delivery details, including address, contact information, and preferred delivery time.
- Order confirmation will be provided via SMS, email, or WhatsApp.
3. Delivery Timeframe
- Standard and average delivery time is within 60-120 minutes from order confirmation, depending on location and demand.
- Urgent deliveries may be available at an additional charge, subject to availability.
- Any delays due to unforeseen circumstances will be communicated to the customer promptly.
4. Delivery Charges
- Delivery charges vary based on the size of the tanker and the delivery location.
- Additional charges may apply for urgent or off-route deliveries.
- Please reach out to our helpline at +92-311-110-7264 to know about the price of a bowser at your specific area.
- Customers will be informed of all charges before order confirmation.
5. Access and Unloading
- Customers must ensure that delivery locations are accessible for tankers and have adequate space for unloading.
- In cases where access is restricted or hazardous, our team reserves the right to cancel the delivery.
6. Payment Terms
- Payment must be made in full before or at the time of delivery via cash, bank transfer, or other accepted payment methods.
- Any additional charges incurred during delivery must be settled immediately.
7. Cancellations and Refunds
- Orders can be canceled or rescheduled before dispatch. Once the tanker is en route, cancellations may not be allowed.
- Refunds, if applicable, will be processed according to company policies.
8. Quality Assurance
- We ensure that our water is sourced from approved and hygienic sources.
- If a customer has any concerns about the quality of the water delivered, they must report it immediately for investigation.
9. Customer Responsibilities
- Customers must be available at the delivery location during the scheduled time to receive the tanker.
- Any disputes regarding the quantity or quality of the water must be raised at the time of delivery.
10. Liability and Disclaimer
- Pani Express is not responsible for any damages resulting from delivery delays beyond our control.
- We do not take responsibility for any issues arising from storage or usage of water after delivery.
For further inquiries, please contact our customer service at 03-111-10-7264