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Terms and Conditions

Terms and Conditions for PaniExpress.com

1. What services are provided by PaniExpress?

PaniExpress is a water distribution service provider offering efficient delivery of water to customers. The platform facilitates water delivery services through tanker water supply, enabling quick and reliable access for individuals, businesses, apartment complexes, corporations, and more.

2. Who may use PaniExpress?

Any individual, business, organization, or entity requiring water delivery services may use PaniExpress. Services can be requested via phone orders or the website.

3. What data do we collect and how do we obtain it?

  • Personal Information: When placing an order, we collect the customer’s name, phone number, and delivery address.
  • Technical Information: Non-personal data such as device type, operating system, and browser type may be automatically collected for website analytics.

4. Why do we need your data?

Your data is essential for processing orders, verifying delivery locations, and ensuring smooth operations of our services.

5. Where do we store your data?

Customer data is securely stored on cloud servers managed by trusted third-party providers. Details of the cloud service provider will be shared upon request.

6. Grievance Redressal

PaniExpress is committed to maintaining the highest standards of service and data security. Should you have concerns, queries, or complaints, you can contact our Grievance Redressal Officer:

Name: Ali Yar
Email: ali@paniexpress.com

7. Acceptance of Terms

By using the services of PaniExpress via phone or website, you agree to these terms and conditions and consent to our privacy practices. If you do not agree, please refrain from using our services.

Privacy Policy Highlights

I. Data Usage:

  • Collected personal data is used solely for service delivery and troubleshooting.
  • We do not share sensitive information like bank details or government IDs.

II. Data Sharing:

  • Information is shared with third-party delivery partners solely to fulfill your orders.
  • We do not sell customer data for advertising purposes.

III. Security Measures:

  • We implement stringent security protocols to protect your data. However, no system is entirely immune to risks. For concerns, contact us immediately.

IV. Updates to Terms and Privacy:
Changes to our policies will be communicated via email or our website. Continued use of our services signifies your acceptance of these updates.

For assistance or to place an order, contact us at +92 311 110 7264.

Frequently Asked Questions

  • Pay using JazzCash or Easypasa & Bank Transfer.
  • Need an easy solution? We can send you a secure payment link via WhatsApp.
  • Refunds are only applicable if you did not receive your order or if you are dissatisfied with the quality or quantity of the water.
  • Orders must be canceled within 10 minutes of placement; otherwise, a cancellation fee will apply.
  • Refunds will be processed and credited within 2-3 business days.
  • We understand these policies may seem strict, but they are in place to address instances of fraudulent activities. Rest assured, we are committed to providing you with the best service possible.
  • We currently do not offer a rescheduling option.
  • If needed, you can cancel your existing booking and place a new order by selecting your preferred date and time.
  • Alternatively, you can reach out to our customer support team for assistance in scheduling your order.

You can make payment via wallet, cheques.

Oh no! We’re sorry and completely understand your concern. However, we are not responsible for any errors made by the customer.

If you require any assistance, please don’t hesitate to contact our customer support team. They will provide you with all the necessary details to help resolve the issue.

Happy ordering!

Absolutely! We ensure the quality of the water by thoroughly checking it at the source and obtaining an assurance report every month.

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